Refund Policy

At morrow mio, we want you to be completely satisfied with your purchase. If your order isn’t quite right — whether it’s the fit, feel, or style — we’re here to help.
Your satisfaction is our priority, and we’ll do our best to make things right.

Eligibility
All Morrowmio products may be returned within 14 days of receiving your order. Items must be returned unused, complete, and in original condition and packaging. Returns showing signs of use, damage, or incompleteness may be declined.

How to Return
To start a return, please send an email to info@morrowmio.com within 14 days of receiving your order. Include your order number and a brief reason for the return, and our team will get back to you with further instructions.

Costs & Shipping
Customers are responsible for return shipping costs unless the return is due to our error (incorrect, defective, or damaged items). Items must be returned complete and in original condition to avoid denial. Bundled items must be returned in full and cannot be returned individually.

Exchanges
Exchange requests must be submitted within 14 days of delivery. Items must be returned unused and in original condition. Once inspected and approved, we will get in touch via email to arrange a new order. Direct item-for-item exchanges are not offered.

Denials & Acceptance
Morrowmio reserves the right to refuse any return that does not comply with this policy, including items that are used, incomplete, outside the return window, or sent to an unauthorized address. Denied returns may be sent back to the original sender at the customer’s expense. By placing an order with Morrowmio, customers acknowledge and agree to this Return Policy.